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‎01-04-2025 02:44 PM

HP Recommended

I have been using aftermarket cartridges since I purchased my Officejet Pro 9015 all in one in 2020. Now I am getting a "chip" error. I understand HP lost a class action lawsuit forcing people to buy only HP cartridges. How do I override the chip error in order to use my otherwise compatible (i.e., they fit and look exactly like the HP ones) cartridges?

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1 REPLY 1

‎01-06-2025 03:33 AM

HP Recommended

Hi @MGP6,

 

Welcome to the HP Support Community

 

 I'd like to help!

 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

 

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why its not working. Try a different cartridge supplier and check if that works.

 

Hope this helps! Keep me posted. 

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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