• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-06-2024 01:34 PM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

 

HP  8600 inkjet pro  i changed cartridges and am receiving and error message printer or ink system

Category:
1 REPLY 1

‎08-07-2024 07:52 AM

HP Recommended

Hi @Errol414,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

The "Printer or Ink System Error" on your HP OfficeJet Pro 8600 can be caused by several factors, including issues with the ink cartridges, printhead, or the printer itself. Here’s a detailed approach to troubleshoot and resolve this issue:

Troubleshooting Steps

1. Check Cartridge Installation

  • Verify Installation:
    • Open the printer and remove all the ink cartridges.
    • Ensure that there is no protective tape or packaging still on the cartridges.
    • Reinstall the cartridges, making sure each one clicks into place securely.

2. Clean Cartridge Contacts

  • Clean Contacts:
    • Turn off the printer and unplug it.
    • Remove the ink cartridges.
    • Use a lint-free cloth lightly moistened with water or isopropyl alcohol to gently clean the copper-colored contacts on the cartridges and inside the printer.
    • Allow everything to dry completely before reinserting the cartridges.

3. Reset the Printer

  • Power Cycle:
    • Turn off the printer and unplug it from the power source.
    • Wait for about 60 seconds.
    • Plug the printer back in and turn it on.
    • Check if the error message is cleared.

4. Perform a Printhead Cleaning

  • Cleaning Procedure:
    • On the printer’s control panel, go to Setup > Printer Maintenance or Tools.
    • Select Clean Printhead or Printhead Cleaning and follow the on-screen instructions.

5. Check for Paper Jams or Obstructions

  • Inspect for Jams:
    • Open all accessible areas of the printer and check for any paper jams or obstructions.
    • Remove any debris or paper fragments carefully.

6. Update Printer Firmware

  • Firmware Update:
    • Ensure your printer’s firmware is up to date.
    • Visit the HP Support website and search for firmware updates for your OfficeJet Pro 8600.

 

I hope this helps.

 

Take care and have a good day.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

Rachel571

HP Support

.
Sneha_01- HP support
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.