error that 61XL Tri-color ink cartridge failure; must be replaced

[LouisHT]

Have had Officejet 4635 all-in-one printer for 8 years now.  Been working just fine.   Had recently twice used the compatible cartridges from OfficeDepot.   Printer now says this about the color one: "The following ink Cartridge must be replaced".   And upon printing from my computer, the error screen from HP says:  "Ink cartridge failure" -- TriColor    Cartridges listed above are damaged or have failed."

I have tried all these steps with no success:

1/ Two times: bought and put in genuine HP 61XL cartridges  but the same error appears.  

2/ In between those tries, have pulled the power plug, plugged back in.  

3/ Used cotton swab dampened with rubbing alcohol and cleaned the 'chip'/copper contact points on both the cartridge and on the printer side where you insert the cartridge into.   

4/ Can't find HP support # to try to talk to a 'live' person to find any other tricks.

Thank you for your input.   

[Jay_G24]

Hi @LouisHT,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing a cartridge error.

If you have already performed the steps from the document Ink cartridge errors and the issue persists, it could be a hardware failure.

I've sent you a private message with further instructions to get this issue sorted.

• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:  https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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