error with ink cartridge

[Clark17]

For the last week I have been unable to print anything with my HP ENVY 7120 displaying the error "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed".

I have removed and reinstalled the cartridge several times.  I have also cleaned and turned off and on the printer several times and I still get this error.

I am subscribed to HP Instant Ink, so I only ever use genuine HP ink cartridges in the printer.

I cannot find a way of directly contacting someone at HP, so I would be very grateful if an HP representative could reply to this thread so that I can get a replacement colour cartridge for the printer.

Many thanks,

Clark

[TEJ1602]

@Clark17, Welcome to HP Support Community!

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

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Keep me posted.

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[JimFerris]

Hi, 

I have posted a very similar question but got no reply. Can someone help?

Thanks

Jim

[Chelseylthomas]

Hi I am having exact same problem!

I have done everything asked and still have the same message coming up!

[DaniAnsco]

I have same problem and have done all that is suggested! 

Grateful for any help with this.