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‎12-11-2020 12:17 PM

HP Recommended
Product: hp Envy 5660 all-in-one
Operating System: Microsoft Windows 10 (64-bit)

I tried printing an operating manual from the internet today.  It all looked very faded so I stopped and changed my black cartridge with an hp cartridge and the printing is still very faded-looking.  Any suggestions?

Category:
5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-22-2020 04:24 AM

HP Recommended

@Shari6, Welcome to HP Support Community!

I'd suggest you follow the instructions from the document Black or Color Ink Not Printing, Other Print Quality Issues to isolate and resolve the issue.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

View solution in original post

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1 REPLY 1

‎12-22-2020 04:24 AM

HP Recommended

@Shari6, Welcome to HP Support Community!

I'd suggest you follow the instructions from the document Black or Color Ink Not Printing, Other Print Quality Issues to isolate and resolve the issue.

 

Also, Update the printer firmware

Download available firmware updates from the HP website

With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

Was this reply helpful? Yes No
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