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‎09-27-2023 10:13 AM

HP Recommended
Product: HP OfficeJet Pro 8730 All-in-One Printer

My 8730 all in one is not recognizing genuine hp ink cartrigges

how do i clear  the error message

i already did troubleshooting with virtua assistant

Category:
1 REPLY 1

‎10-05-2023 06:24 PM

HP Recommended

Hi @RBzz,

 

Welcome to the HP Support Community

 

I understand you are facing an issue with your false error message on ink cartrigge HP 8730 all in one . Not to worry I will help you to get a resolution to resolve the issue.

 

Let's perform a power drain: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

 

  • Click here to download and install the latest printer firmware from your product
  • Click here to know different methods of updating printer firmware.

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


A_Gayathri
HP Support Community Administrator.
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