falty black cartridge

[marinescom]

just bought a new black  and  color cartridges  HP 305XL; my printer recognized the color one but not the black; i did all the trouble shootings i could find, but still not recognized; what shall i do?

[Kuroi_Kenshi]

Hi @marinescom,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check the Cartridge Compatibility:

• Ensure that the black cartridge is indeed compatible with the HP DeskJet 2720e printer. Confirm that you are using a genuine HP 305XL black cartridge, as specified for this printer model.

Reinstall the Cartridge:

• Turn off your printer and unplug it from the power source.
• Open the cartridge access door and remove the black cartridge.
• Inspect for any tape or packaging that might still be attached to the cartridge and remove it.
• Reinsert the cartridge, ensuring it clicks into place securely.
• Close the access door, plug the printer back in, and turn it on.

Check for Cartridge Error Messages:

• See if the printer's display shows any specific error messages. This can provide insights into what might be wrong with the cartridge.

Update Printer Firmware:

• Ensure your printer’s firmware is up-to-date. You can check and download any updates from the HP Support website.

Clean the Cartridge Contacts:

• Gently clean the cartridge contacts and the carriage contacts where the cartridge is inserted with a lint-free cloth and distilled water. Make sure the printer is turned off and unplugged before doing this.

Reset the Printer:

• With the printer turned on, unplug the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet and to the printer.
• Turn on the printer.

Try a Different Cartridge:

• If none of the above steps solve the issue, try using a different black cartridge to rule out the possibility of a defective cartridge.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,