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    HP Solution Center Adobe Flash player error

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Message 1 of 2
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Flag Post

firmware update causing problems with compatible toner cartridge

HP Recommended
hp 254dw
Microsoft Windows 8.1 (32-bit)

I have recently tried to replace one of the toner cartrides n my M254dw printer and I keep getting a 'supply error' message. I have been told that I need to uninstall the october 2020 update as this is causing problems with compatible cartridges.

 

I was given a link to a June20 20 update but no matter how I try I cannot roll the software back. 

 

Can anyone please help. I now have two new printer cartridges that are useless and a printer thats a brick

 

 

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended

@AMFleeds, Welcome to HP Support Community!

 

We will have to downgrade the printer firmware to resolve this issue.

 

I have sent you a private message with a set of instructions to perform a reset. Kindly check the same, this might help you to resolve this issue. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps! Keep me posted. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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