full ink cartridges but not printing full colour or black

[rachyroberts]

i have full colour and black cartridges but its printing a limited colour and no black at all, ive done a nozzle clean and printed a print quality sheet but its not helped

[danprints]

rachyroberts, did you get a reply to this question, or some kind of resolution?  I have the same problem - after replacing cartridges, limited color and NO black.  I have also tried everything suggested - BECAUSE I CAN'T GET A LIVE PERSON FROM HP TO HELP!  

[rachyroberts]

Sadly I had no reply but did fix it myself, I had to swap my inks again I think I had a dodgy batch of instant ink and I ran a few print quality pages hope that helps 

[AnnG2021]

Hello,  I'm having almost the same problem -- but how do you do a nozzle clean?  I can't even get my printer to print a test page. Thanks AnnG2021

[rachyroberts]

Off the top of my head I’m sure it was settings and then tools, you can do a print quality page and then the printer will ask you if your happy with the print and you can clean them that way x

[JM0153]

Same issue here.  Cleaned and re-cleaned the cartridge but no luck!