got new ink and now the cartridge says it is jammed and cannot move. nothing jammed. clean vent

[junking]

Bought new HP ink cartridge, put in, and now window tells me 'the print carrraige cannot move.  Open the cartridge access door, clear any paper jam or obstruction, and select ok"

customer support no help, cleaned vent, no help.  

Just want a new cartridge from HP.  

[Sneha_01]

Hi @junking ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires a cartridge replacement

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support