have a new HP Deskjet 2332 the black ink ran out and filled the cartage with ink and no print

[russell327]

have a new HP Deskjet 2332 printer, the black ink ran out, I refilled the cartridge with black ink, and it still won't print. 

asking me to purchase a new cartridge. 

how can i reset the printer to use the refilled cartridge. Thanks.

[sandytechy20]

@russell327

Welcome to the HP support community.

I understand that you are unable to use refilled cartridges, I am glad to assist you.

This error message when you are using non-HP cartridges, it is possible that a dynamic security feature has caused the printer to reject the non-HP cartridge. It is also possible that the cartridge has simply failed for other reasons.

Perform a power reset, Reset the printer to recover from printer errors or failures.

1. Turn on the printer, if it is not already on.
2. Wait until the printer is idle and silent before you continue.
3. With the printer turned on, disconnect the power cord from the rear of the printer.
4. Wait at least 30 seconds.
5. Plug back the power cable straight to a wall outlet and printer without any surge protector.
6. Turn on the printer.

Update the printer firmware to install the latest updates

Here are the steps:- Click here

If the issue persists, this might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support..

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.