have sent me no ink

[justme10]

Told me they expediated  black ink to me on March 27   Today is the April 5 and no ink and no tracking code from them.   Take my money but not sending ink.      

[Max3Aj]

@justme10, Welcome to HP Support Community.   

Thank you for posting your query, I will be glad to help you. 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address, 

Please click on it. I hope this helps resolve this issue completely, Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say 

Take care and have a great day ahead! 
 

Regards, 
Max3Aj

[justme10]

The ink should have been sent out middle of March before  I ran out.   Said it was expeidited on March 27   today April 8 and still they have not sent it.   They are not paying attention and not doing their job.  Plain and simple    Some other people who have this are saying the same thing they run out of ink and then have to wait and wait to get more.   

[Max3Aj]

@justme10, Thank you for your response. 

Could you please share the requested details over the private message so we can check and assist you. 

I hope this helps!

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Kudos/Thumbs Up” button to say thanks!

Take care and have a great day.

Max3Aj

HP Support