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‎11-22-2024 11:04 PM

HP Recommended

I have just installed new genuine HP cartridges on HP Envy 6020e. When I print a website for you, it will print colour and print normal. When I try and print a PDF or JPEG, it is only printing in black and white. If I go into settings, there is no colour option 

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2 REPLIES 2

‎11-23-2024 01:18 AM

HP Recommended

Hi @katemurray67829 

Try to install the next driver for your printer:

https://support.hp.com/au-en/drivers/swdetails/hp-envy-6000e-all-in-one-printer-series/model/2100187...

* Click YES   to say thank you, 

* Click Accepted Solution when question is answered.

Best regards,

ferRX.

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.
@ferRX / I am a volunteer posting answers on my own time.
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‎11-23-2024 02:14 AM

HP Recommended

is there a version for Mac?

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