how do i get a phone number to contact. the virtual assistant is useless

[LaniLau]

I installed a new hp ink cartridge and it keeps telling me it's empty

[LaniLau]

I keep getting a cartridge empty error and I've installed a new cartridge.  Help!

[Raj_05]

Hi @LaniLau,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Officejet Pro 9018 printer keeps indicating that the ink cartridge is empty even though it's new, there could be a few reasons for this issue. Here are some troubleshooting steps you can try.

• Check Cartridge Installation: Ensure that the ink cartridge is correctly installed in the printer. Sometimes, improper installation can cause the printer to not recognize the cartridge properly.
• Clean Cartridge Contacts: Turn off the printer and remove the new ink cartridge. Inspect the contacts on the cartridge and inside the printer for any dirt, dust, or residue. Clean them gently with a soft, lint-free cloth.
• Update Printer Firmware: Check if there are any firmware updates available for your printer. Sometimes, outdated firmware can cause compatibility issues with new ink cartridges.
• Reset Printer: Try resetting your printer to its factory settings. This can sometimes resolve software-related issues that are causing the cartridge to be incorrectly detected.
• Replace Cartridge: If none of the above steps work, there may be an issue with the ink cartridge itself. Consider replacing the new cartridge with another one to see if the problem persists. It's possible that the cartridge is defective.

By following these steps, you should hopefully be able to resolve the issue with your HP OfficeJet Pro 9018 printer incorrectly indicating that the new ink cartridge is empty.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[DORIS58]

I have the same situation and nothing suggested from the virtual assistant is working.  I'm so disappointed with HP support system .  

[Raj_05]

Hi @DORIS58, 

Welcome to the HP support community.

Thank you for posting your query, I will be glad to help you.

Please help us with your HP unit serial number or the product number on a private message for further assistance.

Here is the link to find the product number:- Click here

In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Could you elaborate on the issue for better understanding?

Alden4

HP Support