how do i get past the cartridge error: One or more cartridges appears to be missing or damaged

[sdbillyb]

HP OfficeJet Pro 6830 all-in-one printer

I purchased cartridges from HP. The cyan cartridge installs fine. The Yellow cartridge throws the error: One or more cartridges appears to be missing or damaged

1. I go through the virtual agent answering the questions. When I get to the 935 cartridges I get sent to Support site.
2. On the support page, the instructions tell me to get the date off the box or the cartridge. Well, the cartridges are installed, so I use the box info - I input "Nov 2021" and "Malaysia". 
3. The page pushes back with an error telling me that the date format is incorrect!
   Interesting, I put in what was on the box!!! If it's not formatted correctly maybe the box should provide the right format to begin with!
4. I do the unplug thing. Wait 60 seconds... so I wait 10 minutes (600 seconds). Plug it back in. Same error message.

I would feel less inclined to complain if it wasn't that this issue arises when I need to print something out and the quality of the old cartridge is clearly not good. So, install the new ones and get the error.  Alright, I try to revert by putting the old cartridge back in.

The old cartridge was identifiable by the printer before I tried installing a new one. Not anymore!!!, it throws the error too!

Now I'm completely shutdown. I can't print. 

As of now, I'm not a happy customer. It seems like every 6-12 months this sort of thing happens. I'm getting pretty tired of dealing with it.

[The_Fossette]

@sdbillyb

I reviewed your post and I understand that you are getting a cartridge error after installing the new cartridge.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/us-en/product/hp-officejet-pro-6830-e-all-in-one-printer-series/5390307/docum...

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

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