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‎09-09-2024 01:41 PM

HP Recommended
Product: HP ENVY Inspire 7955e All-in-One Printer

Printer worked fine until I changed cartridge (genuine HP ink).  Keeps saying validating.  Followed all instructions and it still won't work.  Tried the old ink cartridge and it won't work.  How do you clean the connection where the cartridge snaps in

 

Category:
1 REPLY 1

‎09-11-2024 12:40 PM

HP Recommended

Hi @orangePUMPKIN24 

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

Not to worry I will help you to get a resolution to resolve the issue.

 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

I hope that answers your concern adequately. Let me know!

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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