how to file a claim on 65XL black inkjet cartridge error

[JK0922]

Hi,

I just would like to file a claim on a bad 65XL inkjet cartridge. With a searching, I was not able to find a easy way to do. I hope this community could provide any solution to claim. I already verified it is a cartridge issue. When I purchased another new one and installed it, it works fine.

Information on the cartridge

HP warranty 2024/06/16

- What you were doing & experienced

As soon as I installed HP genuine 65XL black inkjet cartridge, it gets an error msg on the front lcd screen of printer which says "Cartridge Problem - The indicated cartridges are not commucating correctly with the printer".

- Steps to recreate

it happens all the time

- Any error messages & details

Cartridge Problem - The indicated cartridges are not commucating correctly with the printer

- Recent software or driver changes

No. All of driver is up to date.

-Your internet connection: LAN, VPN, or wireless

N/A

Thanks

Joey

[Nal_NR · Accepted solution]

Hi @JK0922 ,

Welcome to the HP Support Community. 

I'd like to help!

Since the replaced cartridge is working fine and if you are looking for a replacement cartridge, we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers who should be able to sort this out. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!