hp 135w incompatible genuine toner cartridge

[mrrihani1986]

after latest firmware update (V3.82.01.11) my Laser MFP 135w printer is showing "Incompatible Toner Cartridge".

Printer was purchased few days ago, cartridge is original HP 106A. Before firmware update, printer was able to print regularly.

[TEJ1602]

@mrrihani1986, Welcome to HP Support Community!

Follow the steps below-

1. Make sure the toner cartridge is genuine and compatible with the printer.

2. Remove the toner cartridge, check for foreign substances on the connector or port, and then reinstall the cartridge.

3. Turn the printer off and back on.

4. If the above actions do not resolve the error, replace the toner cartridge.

Refer to the document HP Laser MFP 130/170 Printers - Toner Messages for details.

Please reach out to the HP Support in your region for toner replacement.

Hope this helps!

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[mrrihani1986]

Thank you for your help, 

I tried all the things you said but nothing works..

My toner cartridge is genuine it came with the printer when i bought it,  i printed only one page and everything was fine, but the next day it gave me the massage " incompatable toner cartridge"...  

[TEJ1602]

@mrrihani1986

I recommend you contact HP as suggested previously, so they can help get this sorted, as we've reached the end of the line.

Thanks for understanding!