hp 143A ink cartridge not recognized

[jo134]

Hello, I bought a new HP 143A Black Original Neverstop Toner Reload Kit for my HP Neverstop Laser MFP 1202w Product 5HG92A. I inserted and twisted-- but then pulled it back out to make sure the setting was secure.  I never pushed down on the plunger.  Now when I reinsert, the chip is not being read, and won't allow me to run 180 degrees? No ink came out and it has not been used-- please help!! I think the printer thinks the reload happened and won't read the chip now?? Thanks

[A_Gayathri]

Hi @jo134,

Welcome to the HP Support Community

I understand you are facing a print quality issue with your HP Neverstop Laser MFP 1202w  Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• Are you using genuine HP ink cartridges?
• Does the copy print out the same way? 
• What's the application you are trying to print from? 
• Have you tried printing from a different application or device? 

While you respond to that, let's print a Print Quality Diagnostic page -Post the Print Quality Diagnostic page here so we can help you further.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating the printer firmware. 
• follow the troubleshooting steps HP Neverstop Laser MFP 1200 - Fixing Poor Print Quality

You may also refer to this document with steps to fix the " Print Quality Issues" issue applicable to your printer -  Print Quality Issues

Hope this helps! Keep me posted. 

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