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If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
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‎09-02-2021 02:45 PM

HP Recommended
Product: hp 3830
Operating System: Microsoft Windows 10 (64-bit)

hey 

 

Every time I print in black ink the ink keeps smudging even after a few days after printing. I am using hp ink cartridges and have tried all cleaning options on the printer.  Please help  

 

thanks

Category:
1 REPLY 1

‎09-08-2021 09:21 AM

HP Recommended

@raz9, Welcome to the HP Support Community! I’m here to help.

 

I understand the print quality is not good. Make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

Clean the ink cartridge up to 2 times and print a quality page to check the result.

 

If the issue persists, I'm afraid this is a hardware issue. Use an alternate black ink cartridge. Please reach out to the HP Technical Support team in your region regarding the replacement option.

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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