hp 3835

[07542]

Hi,

I purchase my HP deskjet ink advantage 3835 in Saudi Arabia and was using 652 ink advantage cartridges, now I have been moved to the sri lanka , and i am unable to find 652 cartridges. Upon searching community resources, i found out that i need to do regional reset using HP smart or Hp utility tool. I have both tools installed but i am unable to open regional reset window using cmnd+space and right click. If any one can further guide and also share which suitable cartridge will be used for this series in the US?

[07542]

need help quickly

[Kuroi_Kenshi]

Hi @07542,

Welcome to the HP Support Community!

I understand that you purchased your HP DeskJet Ink Advantage 3835 in Saudi Arabia and were using HP 652 cartridges. Since you have relocated, you are having difficulty finding compatible cartridges.

To use cartridges intended for your current region, we need to perform a regional reset on the printer. Before proceeding, could you please confirm your current location?

• Are you currently in Sri Lanka?
• Or are you now located in the United States?

Once you confirm your current country, I can assist you with the next steps for the regional reset.

Best regards,
Kuroi_Kenshi

[07542]

I'm in Sri Lanka 

[Deep_World]

Hi @07542,

Thank you for sharing the image. We reviewed the information provided; however, the serial number appears unclear. The printer serial number is typically a 10-character alphanumeric value (a combination of letters and numbers).

To help us verify the details accurately, could you please send the printer serial number again via private message, exactly as it appears on the printer label or configuration page?

Also kindly confirm if the printer is in Sri Lanka right now ? 
 

Once we receive the correct serial number, we'll be happy to review the case further and assist you with the next steps.
 

Regards

Deep_World