hp 4100 not printing after installing both cartridges

[pbenjgrim]

4100 hp printer quit printing after changing both cartridges Tried hard restart, press both cancel and power button. I've tried everything, I think. Restore back to factory settings too.

[zoey7886]

@pbenjgrim, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP DeskJet 4158e All-in-One Printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It seems like you've tried quite a few troubleshooting steps already. Let's go through a few more things you can try to get your HP DeskJet 4158e printer working again:

Check the Ink Cartridges:

• Make sure the new cartridges are installed correctly and that there are no protective strips or plastic covers still attached.
• Ensure the cartridges are seated firmly and have been recognized by the printer.

Update or Reinstall Printer Drivers:

• Go to the Device Manager on your Windows 11 PC.
• Locate your printer under "Printers" and right-click to select Update driver. Alternatively, you can uninstall the device and reinstall it using the latest drivers from the HP website.

Check for Paper Jams:

• Double-check the paper path for any obstructions that may be preventing the printer from printing.

Check Printer Settings:

• Go to Control Panel > Devices and Printers on your computer.
• Right-click your printer and select See what's printing. Ensure there are no pending print jobs that are stuck.

Run HP Print and Scan Doctor:

• Download the HP Print and Scan Doctor tool from the official HP website. It can help diagnose and fix printing issues.

Network Connection (If using Wi-Fi):

• Ensure that the printer is properly connected to the same Wi-Fi network as your computer. You can check this on the printer’s display or through the printer settings on your computer.  

Let me know if it helps!

Take care, and have an amazing day!  

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Regards,