• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎11-04-2024 05:21 PM

HP Recommended
Product: HP OfficeJet Pro 6968 All-in-One Printer
Operating System: Microsoft Windows 11

I have installed brand new ink cartridges but the printer does not recognize them and gives me a cartridge error.  how can i reset or clear that message

 

Reply
1 REPLY 1

‎11-06-2024 11:46 AM

HP Recommended

Hi @BradH5911,

 

Welcome to HP Support Community.

 

Thank you for posting your query, I will be glad to help you.

 

To resolve the ink cartridge error on your HP OfficeJet 6968 printer, try the following steps.

 

Check Cartridge Compatibility

  • Make sure that you are using genuine HP cartridges specifically compatible with the HP OfficeJet 6968. Using non-genuine or incompatible cartridges can sometimes trigger errors.

Remove and Reinstall Cartridges

  • Turn on the printer and open the cartridge access door.
  • Remove each cartridge, wait for a few seconds, and then reinsert them securely.
  • Close the cartridge access door and check if the error clears.

Power Reset

  • With the printer turned on, unplug it from the power source and wait about 60 seconds.
  • Plug it back in and power it on. This can sometimes reset the printer and clear minor errors.

Clean Cartridge Contacts

  • Turn off the printer, open the cartridge access door, and remove the cartridges.
  • Gently clean the copper-colored contacts on each cartridge and the corresponding contacts inside the printer using a lint-free cloth slightly dampened with distilled water.
  • Reinstall the cartridges and turn the printer back on.

Reset the Printer

  • Some HP printers can be reset to factory settings. You may find this option under the Settings menu on the printer's display panel.
  • Caution: This will reset all settings and remove saved WiFi networks.

Update Printer Firmware

  • Go to HP's support website and check for any firmware updates available for your printer model. Firmware updates often resolve compatibility issues with new cartridges.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Alden4

HP Support 

I am an HP Employee.
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.