hp 7510 error code 0x610000f6

[pippodl]

Hi!

Got a printer. When I start it, I get an error message with code 0x610000f6. I think something is wrong with the printhead / carriage...

I've already looked into the printer. There is nothing to hinder the sled. I've already changed the color cartridges, switched on and off.

I also have no guarantee left and therefore unfortunately can not establish a free contact with HP...

I would be very grateful if you could help me. Thank you in advance.

Best regards

pippo de lucia

[A_Gayathri]

Hi @pippodl,

Welcome to the HP Support Community

I understand you are facing an issue with your HP Product. Not to worry I will help you to get a resolution to resolve the issue.

To assist better:

• May I have the exact name of the model of the product? Refer to this document for steps to find the product details. Do not share your personal information such as serial, phone number, email ID, etc.
  
  Could you please let me know which printer you have 

HP OfficeJet 7510 Wide Format All-in-One Printer
Or
HP Photosmart 7510 e-All-in-One Printer series - C311

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.

[pippodl]

Hi Gaya

my printer is:

HP OfficeJet 7510 Wide Format All-in-One Printer

thanks

pippodl

[A_Gayathri]

Hi @pippodl ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting the error code 0x610000f6 on your HP OfficeJet 7510 Wide Format All-in-One Printer typically indicates an issue with the printhead or carriage system. 

Here are some steps you can try to troubleshoot the issue:
 

1. Perform a Hard Reset

• Turn off the printer and unplug the power cord from the back of the printer.
• Wait 60 seconds before plugging the power cord back in.
• Turn the printer back on and see if the error persists.

2. Check for Paper Jams or Obstructions

• Open the carriage access door and ensure there are no paper jams or small pieces of paper stuck inside.
• Move the printhead manually from side to side to ensure it moves freely. If it doesn't, check for any visible obstructions.

3. Clean the Printhead and Contacts

• Turn off the printer and unplug it from the power source.
• Open the printer to access the printhead and gently remove the ink cartridges.
• Clean the copper contacts on the printhead and where the printhead sits using a lint-free cloth lightly dampened with distilled water.
• After cleaning, reinsert the printhead and cartridges, ensuring they are properly seated.

4. Reset the Printhead

• Remove the cartridges and the printhead again.
• Unplug the printer and wait for 2-3 minutes.
• Plug the printer back in and reinstall the printhead and cartridges.

5. Update Printer Firmware Update the firmware on an HP printer

• Ensure your printer firmware is up to date. You can do this by visiting the HP website and downloading the latest firmware for your printer model.

Refer to this document:  HP OfficeJet 7510 Wide Format All-in-One Printer series User manual

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.