hp 910xl defective cartridge

[paullywally]

I purchased a HP 910XL cartridge at Walmart. When I swung off the orange protector on the bottom ink came gushing out. 

Walmart as you know will not accept this as a return. Can anyone here help with getting a possible warranty from HP?

[Irfan_06]

Hi @paullywally,

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the new ink purchased from the store and may need replacement.

The support here is limited to troubleshooting and this issue might require one-on-one interaction to assist you further.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[paullywally]

I apologize but I do not have that icon anywhere and when I click the link provided it says that I do not have sufficient privileges to access. I am fairly competent with computers so this shouldnt be as big of a problem as it is for me.

[Sneha_01]

Hi @paullywally ,

We apologize for the inconvenience, but it seems that the issue needs a hardware repair.

Unfortunately, there are no further actions we can take through this channel. I recommend reaching out to our phone support for further assistance.

They can help you with the unit repair or part replacement.

I request you talk to HP Phone Support and they will help you to sort it out as it requires advance support or repair.

1. Click on this link -  https://support.hp.com/us-en

2. Select the country.

3. Enter the serial number of your device.

4. Select the country from the drop-down.

5. Click on "Show Options".

6. Fill out the web form. A case number and phone number will now populate for you.

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support