hp Deskjet 4100e prints yellow, blue and black, but not magenta

[Babs176]

used scan dr - updated software and restarted pc - no errors - didn't fix

hp smart - print quality tools - clean printheads - didn't fix

print quality diagnostic indicates to clean cartridges - didn't fix

ran clean printheads again - didn't fix

cleaned cartridges again - didn't fix only the blue and yellow ink stain cleaning swab

genuine cartridges

ink levels well above half

[Raj_05]

Hi @Babs176,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If your HP Deskjet 4100e printer is not printing magenta, there are a few possible causes and solutions.

• Check the ink cartridges: Make sure the magenta ink cartridge is not empty or clogged. Try replacing the magenta cartridge with a new one to see if that resolves the issue.
• Clean the printhead: Over time, the printhead may become clogged with dried ink, which can prevent ink from flowing properly. Try cleaning the printhead using the printer's built-in cleaning utility or manually cleaning it with a soft, lint-free cloth and distilled water.
• Check the settings: Ensure that the printer settings are correctly set to print in color and that the color settings are set to allow magenta ink to be used.
• Update the printer drivers: Check for updates to the printer drivers, as outdated drivers can cause printing issues.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support