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    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

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Message 1 of 2
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Flag Post

hp LL iN oNE pRINTER

HP Recommended
HP OFFICEJET PRO 6968 ALL IN ONE SERIES
Microsoft Windows 10 (64-bit)

MY PRINTER HAS NOT PRINTED IN COLOR FOR MONTHS NOW. I HAD AN HP EMPLOYEE TRY TO HELP ME, BUT IT DIDN'T WORK.  I HAVE CLEAN THE PRINT HEADS, DONE AN INTERNAL TEST PAGE. UNINSTALLED AND RE-INSTALLED BUT NOTHING WORKS. THEN OUT OF THE BLUE IT STOPPED PRINTING IN BLACK TOO. FINALLY GOT BLACK TO PRINT AGAIN. I HAVE HAD NOTHING BUT PROBLEMS WITH THE COLOR CARTRIDGES.  NOW I CAN EVEN WASTE MORE MONEY TO BUY MORE BECAUSE MY INK IS OUT OF STOCK.  

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HP Support Agent
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HP Recommended

@izzie70, Welcome to HP Support Community!
 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). 

 

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community. 

TEJ1602
I am an HP Employee

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