hp Officejet pro 9018

[19-shack]

i have installed 4 original hp cartridges and it says " not design to use continuous ink system " I have tried everything to try and fix this problem. I even factory- reset my printer and it says the same message. Now my printer is off-line as it will not complete the set up process without working ink cartridges. These are 4 brand new hp original cartridge. 1 black xl and three regular colored. i just paid $129 US on amazon for them.

[Nal_NR]

Hi @19-shack,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Clean the cartridge contacts

• Turn the printer on.
• Open the door to access to the cartridges.
• Wait until the carriage stops moving before you continue.
• Push in on the front of the cartridge indicated in the error message, and then remove it.

• Wipe the electrical contact on the cartridge with a lint-free cloth.

• Insert the cartridge into its color-coded slot until it snaps into place.

• Repeat these steps for any other cartridges indicated in the error message.
• Close the cartridge access door.

Click here for more information. 

Hope this helps! Keep me posted for further assistance

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