hp cartridge set up- cartridge or account issue

[Pauline50]

hp envy 6531e

installed new cartridges lasted a few pages. Installed new and now displays cartridge or account issue"wont work until resolved? Stumped.

[Garp_senchau]

@Pauline50, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Are you using HP Instant Ink cartridges or the regular ones? This could help narrow down the issue and determine if it’s related to your account or the cartridges themselves.

Also, about the setup cartridges:

If the unit was initialized earlier and you're encountering this error after setup, please follow the steps outlined in the guide to resolve the issue.

Refer: HP Printers - A 'Use SETUP Cartridges' Error Displays | HP® Support.

If this is your first time setting up the unit, you can ignore the previous steps.

To bypass the cartridge setup, we’ll need to perform an OOBE reset. However, since these steps are specific to your printer model, I'll send you detailed instructions via private message to ensure we don't risk causing any issues with the printer.

Also, could you please share the serial number of your unit in a private message so I can assist you more effectively?

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,