hp envy 7830 "remove and reinstall the indicated cartridge"

[Scapegoat42]

I have a recently purchased Envy 7830, I have been using the in box setup ink cartridges but today the black cartridge is displaying the message " remove and reinstall the indicated cartridge".  I replaced the cartridge with a new 303 cartridge which i bought at the time of purchase (from Costco) but it still displays the same message.

I have tried:

1. Re-seat the new cartridge

2.Shutting down for several minutes then powering on the printer

3. Pulling the power lead while powered on, leaving for 5 mins then re-inserting

4. Replacing the old start up cartridge (same error message)

5. Cleaning the contact of the new cartridge

6. Checked for any software updates (it's all up to date)

The HP Smart software indicates that the cartridge is not communicating with the printer.  This is with both old and new carts.

Any suggestions?

[Echo_Lake]

@Scapegoat42

Thank you for posting on HP Support Community.

Don't worry as I'll be glad to help,

I understand you are getting this error on the printer screen. If you have already performed the steps from the document: https://support.hp.com/us-en/document/ish_1721989-1461843-16  Ink Cartridge Errors and the issue persists, it could be a hardware failure. Please reach out to HP Support in your region regarding the service options for your printer.

 I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.