hp envy 7858 stopped working after non hp cartridge install

[user260]

hp envy photo 7858.  used up ink.  bought replacement cartridges from 4inkjets.com.  Non HP.  Installed, worked fine, no problems.  2 carts, tri-color an black.  next day turn on printer, get error msg on printer, cartridge error remove and reinstall.  I had got windows alert message from HP Smart but I can't recall the exact wording, might of been non hp cartridges.  That alert is gone.  I don't normally use or interact with HPSmart.  I installed the local HP driver after finding I couldn't print without being connected to the internet and the print going thru the HP cloud.  That was resolved.  Unrelated to this, just background.  So how does one use an envy 7858 with non hp cart?  I can't get around the error.  I reinstalled the old empty hp carts, and went thru setup in HPSmart, and all seemed fine, error message cleared.  I put the new carts back in and immediately it went back in error mode.  So frustrating.

[A_Gayathri]

Hi @user260,   

Welcome to the HP Support Community   

HP indicated cartridges have been identified as altered or cloned I'd like to help!  

You may refill your cartridges or use remanufactured cartridges or altered or cloned or Non-HP cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.   

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.   

I hope this helps! Keep me posted.    

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