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‎09-12-2023 08:02 AM

HP Recommended
Product: HP Deskjet Ink Advantage 3835
Operating System: Microsoft Windows 10 (64-bit)

The costumer bought a new cartridge but the printer didn't recognize the ink so I replaced with new one works fine then returned the defective new and didn't work again ... checked the cartridge didn't find any damage is there a warranty from hp on defective ink cartridges? thue  its rarely happens

Category:
1 REPLY 1

‎09-16-2023 08:49 AM

HP Recommended

Hi @seyal30,

 

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

 

I see that you are facing an issue with your new ink cartridges.

 

Kindly refer to the steps from this link and let me know if that fixes the issue.

 

Also, update the printer firmware by clicking on this link.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

I hope this helps.

Take care and have a great day ahead!

 

Irwin6

HP Support

Irwin6
I am an HP Employee

If you found this post helpful, you can let others know by clicking the “Accept as Solution” button. You can also show your appreciation, with a kudos, by clicking the “Thumbs up" button!

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