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Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎06-05-2025 12:34 PM

HP Recommended
Product: HP OfficeJet Pro 9025e All-in-One Printer

help i have an error one or more artidges are missing or damaged.  it looks as though. per the information I am reading my cartridges are not instant ink so you cant assist until i fix error

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1 REPLY 1

‎06-07-2025 03:18 AM

HP Recommended

@Marylie, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

I understand you're seeing the error "One or more cartridges are missing or damaged" on your HP OfficeJet Pro 9025e All-in-One Printer, and you're not using Instant Ink cartridges. Let's walk through some steps to resolve this issue.

Step-by-Step Troubleshooting

1. Check Cartridge Compatibility

Ensure you're using genuine HP cartridges that are compatible with your printer. For the HP OfficeJet Pro 9025e, the correct cartridges are:

  • HP 962 Black, Cyan, Magenta, and Yellow
  • Or HP 962XL (high-yield versions)

You can verify cartridge compatibility here: Which cartridges work with my HP printer? | HP® Support

Power Reset the Printer

Sometimes a simple reset can clear temporary errors:

  • Turn the printer on.
  • Disconnect the power cord from the back of the printer and from the wall outlet.
  • Wait for 60 seconds.
  • Reconnect the power cord and turn the printer back on.

Reinstall the Ink Cartridges

  • Open the ink cartridge access door.
  • Remove all cartridges.
  • Check for any protective tape still on the cartridges (if newly installed).
  • Gently clean the copper-colored contacts on the cartridges and inside the printer using a lint-free cloth lightly moistened with distilled water.
  • Reinsert the cartridges firmly into their correct slots.

Update Printer Firmware

Outdated firmware can cause cartridge recognition issues.

Run a Printer Diagnostic

Use the HP Smart app or the printer’s control panel to run a diagnostic test:

  • On the printer screen, go to Settings > Printer Maintenance > Clean Cartridges or Print Quality Tools.

You may refer to this document - HP ink cartridge issues including, incompatible, missing and not recognized errors | HP® Support
 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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