hp ink office jet pro 6830

[sh57]

I have a 6830 HP printer. I'm using non original HP ink cartridges. When the indicator of the level of the ink shows that one of the cartridges is empty, I get the message: "One or more of the cartridges appears to be damaged or missing", and I can no longer use the printer until a new cartridge is put instead of the empty one. This does not happen if the empty cartridge is HP original. Is there a digital prevention to use the printer if a non HP cartridge is used?

[Jay_G24]

Hi @sh57,

Welcome to the HP Support Community

I'd like to help!

I understand you are unable to print when one cartridge is low.

Ink is required in all cartridges to print and to perform periodic servicing to prevent clogs and other print quality issues. There is no way to bypass this feature.

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why it's not working. Try a different cartridge supplier and check if that works.

Hope this helps! Keep me posted. 

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