Showing results for 
Search instead for 
Did you mean: 
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
New member
3 0 0 0
Message 1 of 2
Flag Post

hp instant ink 61/301 is not recognized part ID B3827A dated fresh out of package

HP Recommended
officejet 4630
Microsoft Windows 10 (64-bit)

I have had these Genuine Hp 61/301 black ink Cartridge that is not recognized by my printer.  the cartridge is not dried out or is not empty as it is fresh out of the box.  The packages indicates it is one a Black Cartridge B3B27A "HP Instant Ink 61/301 and the other cartridge is marked as a CH563W HP 61XL and both are not recognized by my printer and yet they contain ink. How do I override the issue.

HP Support Agent
HP Support Agent
14,927 14,909 774 620
Message 2 of 2
Flag Post
HP Recommended



Welcome to HP Support Community! 


To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post. 


I have sent you a private message, reply to the message with your details. 


In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on thislink


Keep me posted. 


Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation