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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
jcham
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hp laserjet pro mfp m177fw Cartridge in Backwards

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laserjet pro mfp m177fw
Microsoft Windows 10 (64-bit)

I inserted my blackcartridge in upside down. now it's stuck partially in place, and It won't come out. how do i remove it, so i can put it in correctly?

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KrazyToad
HP Support Agent
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@jcham

 


Welcome to HP Support Community


I would like to help

 

Forcing the cartridge out might damage the latch. I suggest you contact HP Support in your region for service options

 


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.


Thank you


If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

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jcham
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I tried this solution to no avail. I would like to find a service location I could bring it to for repair. Could you please give me a link to dealer locations w/phone in the 70065 zip area (within 25 miles).

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KrazyToad
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You can also use this Link to find an HP Support Center near you https://support.hp.com/in-en/service-center

KrazyToad
I Am An HP Employee

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