hp m255 dw color laserjet NEW toner cartridge Black is showing as empty

[debker]

I recently changed the black toner cartridge on my m255dw and it is telling me the new toner cartridge is empty???  A very expensive 206x toner cartridge. The place I bought it from says I can't get a refund because I bought it 2 years ago, we went with laser because we had a problem with the inkjets ink drying out.  How can I get a replacement from HP?

[Betty0610 · Accepted solution]

@debker

Welcome to the HP Support Community.

I'd love to help.

I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the communities page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!