hp m454dw faulty toner

[hbk2323]

I recently replaced all of the toner cartridges in my hp laserjet pro m454dw.  Right after changing them the prints came out with a little blue arrow on the left side of the page.  I tried a cleaning page, color calibration, and troubleshooting but I was not receiving an error.  So I replace the cyan toner again and then it printed just fine.  I assume the cyan I replaced it with the first time was bad.  Is there a way to replace that toner with HP since it was a bad toner cartridge?

Thanks

[Dilip_18]

Hi@hbk2323,

Welcome to the HP Support Community! I'd like to help!

I see you are experiencing issues with the HP Printer. As it is a hardware issue with the toner cartridge  and we have limited support boundaries in the support community as of now. I would request you to contact our HP Support Engineers and should be able to sort this out. Hence I encourage you to contact HP support for all warranty service options.

Please reach out to the HP Technical Support team in your region regarding the service/replacement options.

Follow the instructions below to reach them:  

1) Click on this link - https://support.hp.com/us-en/contact-hp 

2) Select your product type below.

3) Enter the serial of your device.  

4) Select the country from the drop-down.  

5) Select the chat or get phone number options based on your preferences.  

6) Fill the web form and proceed further.  

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.  

For any hardware issue or repair please click on the link Phone Assist Worldwide

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!