hp office jet 4650 only prints black and not color

[lw0801]

i have a HP Office desk jet 4650 all in one printer. recently I haven't been able to print document in color from my laptop. however i can print in full color and black  from my IOS iPhone XR. I've tried all the support recommendations and even did a software update, rebooted my laptop and still cant print color when needed from charts and graphs. Please sent me ideas and fix solutions. I have done the printer diagnostics and my print will push out the test pages in color.

[Nal_NR]

Hi @lw0801

Good Day. A warm welcome to the HP community. I reviewed the case relating to the printer not printing suddenly. I will be delighted to assist you here.

Superb description, brilliant troubleshooting, and terrific observations made before posting. Kudos to you for that.

To assist you with accurate information I would require more information regarding this.

• Did you try installing the printer with Windows Built-in driver?

If not, follow the below steps to fix this issue:

Uninstall the printer software and install the printer with windows, and built-in drivers.

Watch this YouTube video to uninstall the printer software.

You can also refer to this document for more steps.

Install the printer with windows built-in driver.

You can refer to this YouTube video to install the printer.

For more steps refer to this HP Document.

Once you install the printer, change the below settings to print in color.

1. Open Devices and Printers by clicking the Start button, and then, on the Start menu, click Devices and Printers.
2. Right-click the printer that you want to use, and then click Printing Preferences.
3. Make your choices, and then click OK.
4. Under the option Print color select color, then the OK button.

Hope this helps keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @lw0801,

Have you tried those steps yet? Do you still need assistance? Let me know if I can help. Have a great day 🙂