hp officejet pro 8600 premium

[ccan-18]

I have a HP Officejet Pro 8600 Premium printer. I have replaced each of my printer cartridges except the black and I keep getting error messages that pink cartridge needs to be replaced.  I have taken it out 3 times and even got a new set of printer cartridges and still getting same error message that the ink cartridge is depleted.  Please advise what I need to do.  thank you [personal info removed]

[Sneha_01]

Hi @ccan-18,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Check printer ink levels

• Check ink levels and replace cartridges that are confirmed to be empty.
• Check the ink levels in the HP Smart app or on the printer control panel. See Check HP printer ink or toner levels for help.
• If ink levels are confirmed to be low, replace the low cartridge.
• Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.
• Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.
• Repeat these steps to replace any other cartridges indicated in the error message.
• Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.

Replace the problem cartridge

• Installing a new cartridge usually resolves cartridge errors.
• Obtain a replacement cartridge.
• Printer is enrolled in Instant Ink. Replacement cartridges are part of your subscription. If you have another Instant Ink cartridge on hand, install it. Otherwise, contact HP Instant Ink support for a new cartridge.
• Printer is NOT enrolled in Instant Ink. Go to the HP Store or a local retailer to find and purchase compatible supplies. HP recommends genuine HP cartridges.
• NOTE:
• If you have a defective HP cartridge, it might be under warranty. Go to About Original HP Cartridges for page yield and HP Limited Warranty information.
• Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
• Remove the cartridge indicated in the error message, and then insert the new cartridge into the slot.
• Repeat these steps to replace any other cartridges indicated in the error message.
• Close the door or lid to the cartridge access area, and then follow any instructions to align the printer.

Turn the printer off and on

• Turn the printer off and back on to clear the error message.
• Press the power button to turn off the printer.
• Press the power button to turn the printer back on.

Service the printer

• Service or replace your HP product if the issue persists after completing all the preceding steps.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support