hp officejet pro 8625 error code 0xc19a0040

[BobbyT0728]

I just received this error today "The printhead appears to be missing, not detected, or incorrectly installed error code 0xc19a0040".

It worked just fine a few days ago and nothing out of the ordinary has happened during this timeframe. I've followed the troubleshooting steps found on hp.com but

I'm still getting that same error. Can anyone shed some light on this?  I'm thinking that the printhead has finally bit the dust, I mean this printer is only 8 years old and I've never had any issued out of it. lol... Was looking to see if maybe this printhead could be replaced or is it time to bury this thing and get a new All-in-one type printer?

Any help or direction would be appreciated.

Thanks All!

[sandytechy20]

@BobbyT0728

Welcome to the HP support community.

I understand that you are getting printhead not detected or missing error on the printer, I am glad to assist you.

Reset the printer

• Resetting the printer might clear the error message.
• With the printer turned on, disconnect the power cord from the printer.
• Unplug the power cord from the power source.
• Wait 60 seconds.
• Reconnect the power cord to a wall outlet and to the printer.

Reseat the printhead up to three times

• To clear the error message, you might need to reseat the printhead up to three times.
• Open the door to access to the ink cartridges.
• Wait until the carriage stops moving before you continue.
• Unplug the power cord from the rear of the printer.

• WARNING:
• You must disconnect the power cord before reaching inside the printer.

• Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.
• 
• Close the ink cartridge access door.
• Reconnect the power cord to the rear of the printer, and then check the control panel for the error message.
• Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.

Refer to this HP document for further assistance:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[youngoldlady]

Mine is a HP Officejet Pro 8610 and its having the same problem.  I use it regularly; last print was on 6/29 today is 7/3 and it now has the same printhead error code and I have tried the recommended steps with no success..  

[sandytechy20]

@youngoldlady

Welcome to the HP support community

I understand that you are getting a printhead error, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, update the printer firmware.

Here are the steps:- Click here

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

[reneeshmanay]

Did you happen to have any luck fixing this problem? I don't really want to go through the hassle of trying to fix this since it seems like nobody has been successful with these suggestions. I tried troubleshooting and I following the animation from the printer itself and i tried unplugging the printer and all that but I feel like Ill be wasting my time trying anything else. 

Thanks!

[youngoldlady]

The steps to reseat the printhead were unsuccessful.  The steps to update were unable to be completed bc the printer always said it was already updated, although I was unable to get it to register, so I dont see how it was updated.  

I bought a new printhead, which came with a whole new set of ink cartridges. After installing that it does work.  Although the costs of the printhead was the same as buying a new printer, my toxic relationship with this printer is comfortable for me now so I decided to purchase the printhead instead of a new printer.