• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎12-20-2022 01:39 PM

HP Recommended
Product: HP Smart Tank 517 Wireless All-in-One
Operating System: Microsoft Windows 11

Black print quality has become a bit poor.  Parts of letters have no ink.  It is not consistent from page to page but all pages have missing ink.  Ink tanks are all more than half full.  I would assume print heads should be cleaned but how?  Any ideas?  Thanks in advance for any help!    

Category:
3 REPLIES 3

‎12-23-2022 05:51 AM

HP Recommended

@Kusamba-7777777

 

Welcome to the HP support community.

 

I understand that you are getting print quality issues, I am glad to assist you.

Use the HP Smart app to clean the printheads.

  • Make sure your computer is connected to your printer with a USB cable or wireless network.
  • Open the HP Smart app, and then select your printer.
  • Click your printer, and then click Printer Home Page (EWS).
  • Click Print Quality Toolbox
  • Next to Clean Printhead, click Clean.
  • A Printhead cleaning in progress message displays, and the printer prints a Print Quality Diagnostic Page.

Refer to this HP document for further assistance:- Click here

 

Keep me posted.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

1 person found this reply helpful
Was this reply helpful? Yes No

‎12-23-2022 11:14 AM

HP Recommended

Thank you for your support.

After clicking on my printer, there was no "Printer Home Page (EWS)".  However, I clicked on "Advanced Settings" and got to that page.  I then clicked on "Print Quality Toolbox" and got to the place for cleaning the printheads.  I did first, second and third level cleaning as well as an alignment.  I can see improved print quality in the sheets printed however, my problem persists - parts of black letters do not print.  The problem exists randomly throughout the page however, when I print the same page a second time, the problems occur in the same exact place.  Source document looks 100% complete.

Any ideas?  thanks, dac

Was this reply helpful? Yes No

‎12-23-2022 11:51 AM

HP Recommended

@Kusamba-7777777

 

This might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely,

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.