hp support calibration error please insert plain white paper for calibration

[Impalahill]

My printer's page alignment seems to be off but when I go to set up - tools - self test or align printer, I get an error that says 

hp support calibration error please insert plain white paper for calibration 
I have pain white paper in the tray. I don't know how to get beyond this. 

Can anyone offer some help here? 

[Betty0610]

@Impalahill

Welcome to the HP Support Community.

Let's try to reset the Printer here:

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try connecting the Printer to a different wall outlet directly. Try the steps from here: https://support.hp.com/in-en/document/c01365143

Also, try a firmware update: https://support.hp.com/in-en/document/c02919168

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!