i am gettign an error code message 0wc19a0023 although i jsut chagned the black cartridge with a bra

[emma351]

i am getting an error code message 0wc19a0023 although i just changed the black cartridge with a brand new one.

i reset several times, and the error message is still here. not able to print 

[Max3Aj]

@emma351, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
It sounds frustrating to deal with printer issues, especially after changing the cartridge. The error code 0xc19a0023 typically indicates a problem with the printhead. Here are some steps you can try to resolve this issue:

Reset the Printer:

• Turn on the printer.
• Ensure the printer is plugged directly into a wall outlet, not a surge protector.
• Wait until the printer is idle and silent.
• Disconnect the USB cable from the rear of the printer (if connected). If your printer has a network or wireless connection, leave it connected.
• Remove the ink cartridges from the printer.
• With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the rear of the printer.
• Turn on the printer, if it does not automatically turn on. The printer might go through a warm-up period. Wait until the warm-up period finishes and your printer is idle and silent.
• Reinsert the ink cartridges and close the ink cartridge access door.
• If prompted, print a calibration page.
• Reconnect the USB cable if it was disconnected.

Reseat the Cartridge

• Open the printer cover.
• Remove the black cartridge carefully.
• Wipe the copper contacts (the gold-colored part) with a lint-free cloth or coffee filter slightly dampened with distilled water.
• Let it dry for 2 minutes.
• Reinstall firmly and close the cover.

Check the Printhead:

• Ensure the printhead is correctly installed and seated properly.
• Clean the printhead contacts with a lint-free cloth and distilled water or a cleaning solution.

Update Firmware:

• Make sure your printer's firmware is up to date. Sometimes, firmware updates can resolve compatibility issues with cartridges. 

 Update the firmware on an HP printer | HP® Support
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Select "Yes" on the bottom left to say “Thanks” for helping! 

Max3Aj

HP Support