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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎06-02-2025 01:08 PM

HP Recommended
Product: HP DeskJet 2810 All-in-One Printer

i changed my color cartridge (305xxl) and the printer is not printing color...

Reply
1 REPLY 1

‎06-03-2025 11:35 AM

HP Recommended

Hi @Jordan_81 

 

Welcome to the HP Support Community!

 

Thanks for posting your query! We're here to help you get back up and running.

 

I understand how frustrating this must be—especially after installing a new HP 305XXL color cartridge. Let's go through some HP-specific troubleshooting steps to resolve this issue.

 

Step-by-Step Troubleshooting for HP DeskJet 2810 Not Printing Color

 

1. Check Printer Settings

  • Ensure the printer is not set to grayscale or black & white mode.
  • On your computer, go to Printers & Scanners > Printing Preferences and verify that color printing is enabled.

 

2. Remove and Reinstall the Ink Cartridge

  • Open the ink cartridge access door.
  • Remove the color cartridge and inspect it for any damage or leaks.
  • Reinsert it firmly into its slot until it clicks into place.
  • Close the access door and check if the issue persists.

 

3. Clean the Printhead

  • On the printer’s control panel, navigate to Setup > Printer Maintenance > Clean Printhead.
  • Follow the on-screen instructions to complete the cleaning process.
  • If the issue persists, perform a second-level cleaning from the same menu.

 

4. Check Ink Cartridge Vents

  • Sometimes, the vent on a new ink cartridge may be clogged or sealed.
  • Inspect the top of the cartridge and gently remove any protective tape covering the vent.

 

5. Run a Print Head Alignment

  • Go to Setup > Printer Maintenance > Align Printhead.
  • Follow the on-screen instructions to complete the alignment process.

 

6. Update Printer Firmware

  • Open HP Smart on your computer or mobile device.
  • Go to Printer Settings > Advanced Settings > Firmware Update.
  • Install any available updates and restart the printer.

 

Let me know if you need further clarification! I know how frustrating printer errors can be, but hopefully, this gets your HP DeskJet 2810 back to printing in color. 😊

 

 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

 

Take care, and have an amazing day!

 

Regards, 

Hawks_Eye

I am an HP Employee.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support.  Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 
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