• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
If you're having print quality issues Click here for more tips!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-24-2023 02:39 PM

HP Recommended
Product: HP OfficeJet Pro 8710 All-in-One Printer

i got a used HP officejet pro 8710 and bought this cartridge set and exchanged it(Not HP brand).

then test page looks like this.

What's wrong with it?

It seems like the black ink can't come out.

Moreover the test page printed less than 15 pages and the CYM color ink is almost gone.

Is this correct?

I did try any test methods at HP resource site or Virtual assistant.

However, i can't find a way to solve it.

I just would like to know should i just dump it or buy a new one instead of trying to buy new cartridge or printhead.

thanks all professional guys or gals to guide me a right way, thanks a lot.

Category:
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.