i have a 283 lasrejet that when making a copy it makes a wide black line

[Carl223]

large black line prints

[A_Gayathri]

Hi @Carl223,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are getting a wide black line appearing on copies made by your HP Color LaserJet Pro MFP M283fdw could be due to several issues. Here are some common causes and troubleshooting steps:
 

Common Causes

1. Dirty Scanner Glass: Debris, dust, or smudges on the scanner glass can cause black lines on copies.
2. Defective Drum Unit or Toner Cartridge: A problem with the drum unit or toner cartridge can also produce lines.
3. Fuser Unit Issue: The fuser unit might have accumulated toner or could be damaged.
4. Firmware or Software Glitch: An outdated or corrupted firmware might cause printing and copying issues.

Troubleshooting Steps

1. Clean the Scanner Glass

• Turn off the printer and unplug it.
• Open the scanner lid.
• Clean the scanner glass and the small strip of glass (if applicable) with a lint-free cloth slightly dampened with water or glass cleaner. Avoid using harsh chemicals.
• Dry the glass thoroughly before closing the lid.
• Plug in and turn on the printer to check if the issue persists.

2. Inspect and Clean the ADF (Automatic Document Feeder) Glass

• If you're using the ADF, open it and clean the ADF glass as well.
• Make sure there are no tiny specks or smudges.

3. Check the Drum Unit and Toner Cartridges

• Open the printer's front cover and carefully remove the toner cartridges and the drum unit.
• Inspect the drum for any damage or excessive toner buildup.
• Clean the drum with a soft, lint-free cloth if necessary.
• Reinstall the drum unit and toner cartridges and run a test copy.

4. Inspect the Fuser Unit

• Turn off the printer and unplug it.
• Open the back cover to access the fuser unit.
• Check for any toner buildup or damage on the fuser rollers.
• If there is toner buildup, clean the fuser with a soft, dry cloth. Be cautious as the fuser can be hot.
• If the fuser is damaged, consider replacing it.

5. Update the Firmware Update the firmware on an HP printer

• Visit the HP support website and download the latest firmware for your printer model.
• Follow the instructions to update the firmware.

6. Perform a Hard Reset

• Turn off the printer and unplug it.
• Wait for a minute, then plug it back in and turn it on.
• Perform a test copy to see if the issue is resolved.

Refer to this document: HP Color LaserJet Pro MFP M283fdw 

HP Color LaserJet Pro MFP M282, M283 print quality 

I hope this helps. 

Take care and have a good day.

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