i installed after market ink [new] and it shows low and will not print it says problem with pr

[knipp1]

I HAD THE SAME PROBLEM WHEN I FIRST USED A AFTERMARKET INK CARTRIDGE     I TALKED TO HP BACK THEN AND IT SEEMED  THAT WE DID SOMTHING IN A SETTINGS? BUT I REALY DONT REMEMBER..   WHEN I TRY TO PRINT IT TELLS ME THERE IS A PROBLEM WITH THE PRINTER OR INK SYSTEM?     CAN SOMEONE PLEASE HELP ME?

[Hawks_Eye]

Hi @knipp1 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

I understand how frustrating it can be to encounter issues with aftermarket ink cartridges. Let’s work together to resolve this.

Based on your description, it seems the printer is detecting the aftermarket cartridge as incompatible or low on ink. Here are some steps you can try:

 

1. Reset the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for 60 seconds, then plug it back in and turn it on.

 

2. Check Cartridge Installation:

• Remove the ink cartridge and ensure there is no debris or residue on the contacts.
• Reinstall the cartridge securely in its slot.

 

3. Disable Cartridge Protection (if applicable):

• Some HP printers have a Cartridge Protection feature that prevents the use of aftermarket cartridges.
• Access the printer’s Embedded Web Server (EWS) by entering the printer’s IP address into a web browser.
• Navigate to Settings > HP Cartridge Protection and disable this feature.

 

4. Update the firmware on an HP printer

• HP regularly releases new firmware versions for printer enhancements, app updates, or issue fixes. Update the firmware regularly to get the most out of your printer.
• Click on the link below for instructions on how to update the firmware of your printer.
  https://support.hp.com/in-en/document/ish_1776648-1643972-16

If these steps don’t resolve the issue, it’s possible that the aftermarket cartridge is not fully compatible with your printer. Using genuine HP cartridges is recommended for optimal performance and to avoid such errors.

For more information related to your issue, please refer to the following resources:

• HP Inkjet Printers - Dynamic Security Feature Affecting Cartridges Using Non-HP Security Chip | HP® ...
• HP Printers - Dynamic Security enabled printers | HP® Support
• Non-HP Cartridge(s) Non-HP ink cartridges installed | HP® Support

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye