i not receive anymore theink

[aton1985]

I subscribed to HP for them to deliver ink to me every month, but they have stopped delivering and continue to deduct money from my account each time. I want to know what's going on.

[zoey7886]

@aton1985, Welcome to HP Support Community.   

Thank you for posting your query, I will be glad to help you.

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.   

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

To locate your account, please provide

Your registered email address

Your Instant Ink account ID

Serial number of your printer enrolled in instant ink

Confirm your address,

Take care and have a great day ahead!

Best Regards,

[aton1985]

Hi.please check my account I updated the shipping address when can I expect the next delivery for you?

[Raj_05]

Hi @aton1985, 

We hope you’re doing great.  We just want to send a follow-up message to check how things are and whether if you still need our help. If you still do, we’re just a DM away. 

Take care and have a good day. 

Raj_05

HP Support