incompatible cartridge

[seaball55]

HP Envy 4500 series printer.  error message  incompatible cartridge

I have done everything recommended including putting in new cartridges.  Nothing works

[Raj2111]

Hi @seaball55 

Welcome to the HP support community.

I understand that you are facing an issue with your Printer, I am glad to assist you today.
 

Please follow this document, Click HERE

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj

[Shelleyl74]

I have the exact same issue. Just started yesterday.  I installed brand new cartridges ordered from staples. Tried 2 different cartridges, same issue.  Please help, tried all troubleshooting tips. None worked.  Only thing that lets printer print is if I take out the black cartridge and only print with color cartridge.

[Raj2111]

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to assist you.

I see that there is an issue with the hardware and may need repair.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

Raj 

HP Support

[Shelleyl74]

Hi Raj, I did not receive anything in my inbox I just checked. Is there a problem with the inbox?

[Raj2111]

Hi @Shelleyl74 

Welcome to the HP support community.

I understand that you are facing an issue with your HP device, I am glad to assist you today.

I am sorry , Please refer to this Link, clikc HERE

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support

[Shelleyl74]

Hi,

I tried all the advice I could find on your posts and on other posts that I searched. Nothing’s working.  
Sounds like I might need a new printer because I tried two brand new cartridges and both are giving the same error.

[Raj2111]

Hi @seaball55 

Thank you for your posting and updating us on the issue, Lets give a try by resetting the printer, The steps are very crcuaill and meant for your printer only, hence i am sewnding you a private message.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a good day.

-Regards

Raj-HP Support